Every batch of coffee is carefully roasted adhering to a profile that is best suited to that particular coffee and is cupped for quality and flavour checks before it is dispatched. No returns or refund will be accepted once order has been roasted and shipped. If there is any complaint, you can write to us on info@silkroad.coffee. For best flavour profile we recommend that you buy whole beans and grind just prior to brewing and consume the coffee within a month from date of roast.
Brewing equipment can be returned within 14 days from the day of sale only if these is some defect or breakage. In case of breakage please inform us immediately, equipment should be in unused condition and with an intact original packaging. Shipping charges for return shall be borne by the customer, however in case of exchange of defective items we shall bear the cost.
Refunds for cancellation are initiated within 48 hrs from the time of notification, refund for return of brewing equipment is initiated once received by us. The amount of time it takes before the money is credit back to the customer’s account depends on the clearing cycle of the customer’s bank.
Payment:
We accept payment through Mastercard, Visa, American Express, Net Banking, Paytm other wallets and UPI.
